Here's what to expect when placing your order.
Order Processing
Orders are typically processed and shipped within a few business days.
During high-volume periods such as sales, holidays, or new product launches, processing times may be longer. We appreciate your patience as our team works to prepare each order as quickly and accurately as possible.
You'll receive a shipping confirmation email with tracking once your order leaves our fulfilment centre.
Please note: Delivery timelines begin after your order has shipped. Processing time is separate.
Domestic Shipping (Australia)
Delivery Timeframes
Standard Shipping
Most AU orders arrive within 2–6 business days after shipment.
Express Shipping
Express orders typically arrive within 2 business days after shipment.
Please keep in mind:
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Delivery times are best estimates and not guaranteed
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Carrier delays, weather, holidays, or high-volume periods may extend transit times
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Some locations, including WA or NT, may require additional time
All domestic shipments include tracking.
Shipping Costs
Shipping rates are $10 for domestic orders less than $100 in value, Orders over $100 are free for standard domestic shipping. Express shipping is $15 for Australian orders. New Zealand orders have a flat rate $25 for each order.
New Zealand Shipping
Delivery Timeframes
Most international orders arrive within 2–3 weeks after shipment, and sometimes longer depending on the destination.
Please note:
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Delivery times vary by country and local postal conditions
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Customs processing may extend transit times
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Tracking updates may pause while the package clears customs
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In some regions, like Rural Delivery (RD) locations delivery may take longer than the typical timeframe
All international shipments include tracking.
Duties, Taxes & Customs
International orders may be subject to import duties, taxes, or customs fees determined by your country. These charges are the responsibility of the recipient.
All packages are shipped as commercial merchandise and cannot be marked as gifts.
Tracking Information
After your order ships:
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Tracking may take 24–48 hours to begin updating
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It's normal for tracking to pause between scan locations
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Some shipments may show limited movement until they reach a regional facility
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International tracking may pause during customs clearance
We partner with major national and international carriers to deliver your order. The carrier used may vary based on your location, shipping method, and fulfillment availability.
Your shipping confirmation email will include the most accurate tracking link and carrier information for your shipment.
In most cases, your package is still moving even if tracking hasn't changed.
When to Contact Us
Our Customer Happiness team is happy to help if:
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Your order has not shipped after several business days outside of major sale periods
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Your tracking has not updated for more than 5 business days after carrier acceptance
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Your order has not arrived after one week (AU) or three weeks (New Zealand)
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Your tracking shows delivered but you haven't received the package
Expedited Shipping
If you need your order sooner, expedited options are available at checkout for domestic Australian orders. Delivery timelines shown above begin once the order has shipped.
A Note About Delivery Times
Shipping timeframes are estimates based on typical carrier performance and may vary due to factors outside our control. We appreciate your understanding and patience during busy seasons.
Also, check out our Authorised Retailers page. There may be an independent Xero Shoes dealer closer to you.
Thanks for your support — we're excited for you to receive your Xero Shoes!
